1. How do I report lost, damaged, or undelivered goods?
Should any of the aforementioned circumstances arise, please do not hesitate to contact us at the following number: +44 7944 442272. Our team stands ready and willing to provide you with any necessary assistance.
2. Do you provide insurance on my shipment?
We would like to reiterate that our optional insurance coverage is available to all our esteemed customers. To add insurance to your shipment, kindly inform us in advance before shipping to our UK warehouse. The insurance premium is calculated at a rate of 20% of the declared value of the goods being dispatched. It is important to note that additional charges may apply in certain circumstances.
3. The package I ordered arrived damaged at the MK Logistics UK warehouse, what do I do?
We would like to advise you to contact your seller to initiate the process of returning the package. Once the return has been arranged, we are available to provide our assistance in ensuring that the package is returned smoothly and efficiently, and to help you obtain the refund from the seller. Please do not hesitate to let us know how we may assist you in this regard.
4. How do I file an insurance claim with MK Logistics?
To reach our claims department, kindly contact the following number: +44 7944 442272. Our team would be pleased to assist you with any queries or concerns you may have related to claims.
5. What do I need to provide for my claim?
To process your claim, we kindly request that you provide us with the following details: an invoice, order confirmation that shows delivery to MK Logistics, and proof of payment. These documents will be essential in facilitating the swift processing of your claim.